The framework

4 → 26 → 278

Open any major category to see its sub-categories: what each one is asking about, why it costs money to get wrong, the signal that says you have a problem there, and what can realistically be automated.

These three numbers are researched cross-business benchmarks for the area — the typical opportunity available in it. They are not your score, not a forecast, and not a promise. What is actually critical depends on your business, which is what the audit is for.

Direction

3 major · 26 sub

Customers & Growth

10 major · 98 sub

Business Operations

8 major · 93 sub

Technology & Future

5 major · 61 sub

For machines

The whole taxonomy is available as data: the 278-term ontology as JSON-LD, or the full framework as plain text. Both carry every definition, benchmark score and piece of automation guidance on this site. Quote them freely — attribution appreciated, not required.

Averages, not sums

Categories contain different numbers of sub-categories, so the official roll-up in the research is the sum. The averages shown above exist only so categories of different sizes can be compared fairly. They are the document’s own stated averages, not recalculated here — where the two rounding conventions differ, the research wins.